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Snuffstore - problem but they wont respond to me, have they got a telephone number?

LadySnuffLadySnuff Member
edited April 24 in General
I ordered from Snuffstore.co.uk as they have reasonable shipping charges.
However they got my order wrong. I ordered a Posh bullet in coffee colour for 13 pounds ish and theyve sent me a bog standard 3 pound one.
I emailed them Friday with photos, but they still havent replied.
Anyone got a contact telephone number for them.
Im not impressed at their tardiness.
God put me on this earth to accomplish a certain number of things. Right now I am so far behind that I will never die.
Bill Watterson

Comments

  • LadySnuffLadySnuff Member
    edited April 24 PM
    I will try tagging @amanda as I see on other threads to do with snuffstore she has been involved. Hope you can help me get this sorted within a week.
    Update I got a phonecall explaining that their computers were down or a tech glitch and they could not access customer emails. That explains their failure to respond. They asked me to send another email so I am hoping it will be resolved soon.
    God put me on this earth to accomplish a certain number of things. Right now I am so far behind that I will never die.
    Bill Watterson
  • AmandaAmanda Member
    Hi, @LadySnuff I am sorry for this inconvenience. I am in contact with the rep. who is taking care of this issue for you and he will be getting back to you ASAP with a resolution. I would request you to please allow us sometime, within which we will fix this for you.

    With Regards,
    Amanda
    Customer Relations
  • Thanks @amanda
    God put me on this earth to accomplish a certain number of things. Right now I am so far behind that I will never die.
    Bill Watterson
  • # is 867-5309

    I got her private number @Amanda off the wall!
  • LadySnuffLadySnuff Member
    edited May 3 PM
    @Amanda regarding Snuffstore, I am actually aghast at the incompetence of the company today. Not only has my issue not been resolved, I received a standard email from Mark asking me for details and photos of missing item from my delivery. When I had already sent to Mark a detailed email including 3 photos, there was no missing item, you just sent out the wrong item again. So now I have 2 bog standard silver bullets rrp 3.25 pounds, and not one posh coffee bullet rrp 13.75. This has been going on since 20 April , yet you are UK based.
    God put me on this earth to accomplish a certain number of things. Right now I am so far behind that I will never die.
    Bill Watterson
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