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 Two new Fine Border snuffs.

Problems ordering with Northerner

devilock76devilock76 Member
edited December 2013 in Other Forms of Tobacco
This is actually about a snus order, I placed my first order with Northerner over the holiday (in the states) weekend (July 3rd it was placed) on the 5th the payment posted to my credit card. At this point my order still reads pending status via Northerners order tracking. I have sent two emails, Tuesday and Wednesday asking why my order is still in pending status. At this point I have not received a reply, and yes I have checked my spam folder. I am a bit discouraged at this type of responsiveness and delay from the perspective a first time customer. It wasn't even a big order, just an experiment order. Is this typical, or maybe my expectations are too high following a holiday weekend and of course this PACT drama.

Ken
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Comments

  • Rest assured Ken, The Northerner is a respectable company. I've been ordering from them for 18 months already without problems. Being your first order you might be a bit to fast for them!
  • It seems Northerner is in flux do to Pact and them buying Getsnus to service the USA. There are pages and pages of gripes at the snus site. They are in a transitional FUBAR mode it seems. I have my own problems due to this, no use going into details, but it is almost impossible to check my orders or get a response from them, good luck, and only time will straighten it out. Bad business JuJu at work!
  • It is just a bad first impression in my book. I will try to be patient. Thanks for the responses.

    Ken
  • I have had Northerner orders delivered while they still said pending on their site.
  • Well that might be encouraging!

    Ken
  • Nobody, no matter how much they thought so, was anywhere near ready for PACT. Good company, really bad timing.
  • "Nobody expects the tobacco inquisition!"

    Ken
  • edited July 2010 PM
    Please be patient. This refers to Northherner and Getsnus. They have been slow to update their site for the pending/shipped issue. They are also very slow in answering emails lately. All due to PACT. They also sold out on a few items due to people stocking up before hand so there are some backorders lingering. Hang in there and give them some time. I can all but guarantee that you will get your order, its just that right now they are swamped. When things calm down their customer service will be back to normal. Most everyone that bitched about them on the snus site is slowly getting their issues worked out and getting their orders.

    PP

    I NEED TO MOVE 12 ROLLS OF GENERAL PORTIONS. WILL SELL FOR $35 FOR 10 TINS INCLUDING SHIPPING, USA ONLY.  No problem shipping to Canada but I'll have to include an additional shipping cost.

  • I placed a couple orders with GetSnus/Northerner and received superb service. The last 2 orders were kinda messed up though and it happened right around the time the PACT crap went into effect. I'm gonna have to say they will get their act together soon, I hope, as prior to this everything was fine.
  • I hear you all, just taking a breath and waiting patiently.

    Ken
  • bobbob Member
    Yeah the order will be fine. They are a pretty small operation from what I've read. Only a handfull of people. They must be extra busy now and also answering how many questions? I'am sure they may not have even read your e-mail yet based off of the possible number of people writing them. They usaly responded quickly not always so don't worry. You'll get ye snuses
  • I placed order with Northerner on June 28...still pending and no response to my email on Wednesday July 7. Placed an order with Buysnus on Thursday night and had a UPS confirmation and shipped confirmation email this morning - should be here Monday. Save a week and place another snus order somewhere else is my advice.
  • JackJack Member
    I've placed an order on the 1st and got my snus on the 5th (though i am ordering from the EU so no problems with PACT on the Swedish warehouse).
    Rest assured they make good on their end , I've orderd a bunch of times and never had a problem (aside from serious nicotine withdrawal because i keep forgetting to order _before_ i run out of snus).Their website has been a bit buggy recently though nothing serious.
  • I ended up coming across a great tobacconist in Wilmington NC that I made some purchases at, still nothing from Northerner though.

    Ken
  • cstokes4cstokes4 Member, Moderator
    @Ken:

    There is a tobbaconist up on Oleander by the mall that sells Poschl snuffs and General snus.
  • devilock76devilock76 Member
    edited July 2010 PM
    That is who I saw/went to. They also said that once those are gone they won't be carrying them thanks to PACT and the FDA. Great shop and great guys. I mentioned the Toque line of products and they said that they needed a local distributor to purchase from.

    Ken
  • cstokes4cstokes4 Member, Moderator
    Would be great if they carried Toque. I guess they could go through Dave, I might shoot them an email and mention wholesalesnuff.com to them.

    Did you happen to check out the grocery stores? They usually carry some scotches.
  • The only grocery store I go to was Harris Teeter and from past experience the only snuff I would have found there would have been made from Ginsing and wild flowers and other things that makes Hippies think they have reached a higher plain!

    Ken
  • It has now been over a week since the payment has been deducted from my credit card. The site still says pending, no tracking number, no response to my email.

    I understand things are busy, but how busy can a niche market product (and let's face it snus and snuffs are niche market products) site be that even an email response to a problem is not happening.

    I just find this a little disappointing, to say the least.

    Ken
  • devilock76, couple of weeks ago I reported about my friends first order from Notherner which was late. He sent 2 mails to which he received no replies. I then sent them a mail, telling them about my embarrassment because I introduced my friend to them. They promptly replied to me, asking me to confirm my friend's address. A second package was mailed to him which he received within 8 days. They also included some free tins although they were not at fault because the "lost" package turned up 3 weels later.
  • I understand, things happen, but for the site to show no update to my order and not even an email reply to two polite correspondences is discouraging.

    Ken
  • I received an email confirmation that my order has been shipped today. This makes me feel better. Figured I would update the topic.

    Ken
  • got my confirmation today as well :) i love their reviews, nicotine content and descriptions... hope they get their shipping faster cuz 3 weeks from PA without response isn't something i'll sign up for again :(
  • I am going to wait to place my next order till after some of the PACT smoke and dust settles, before I make such an opinion. I mean let's face it if PACT holds as it stands they are one of the few names in the game right now, that and most users report very positive experiences with them. Thankfully I am not a huge snus user at this time. I tend to use it while driving/motorcycling and that is about it.

    Ken
  • bobbob Member
    yeah from pa it takes about two days for me. Then again if I had a car I'd see if I could drive to the factory.
  • If you don't mind ordering from Sweden Buysnus & Snuscentral are not affected by PACT/over-aggressive expansion and are dependable.
  • I might try them next time. The package is scheduled for delivery today. I don't snus alll that often so these couple of tins should last me a good month +.

    Ken
  • Anyone know a place in Iowa to buy snus? Iowa has decided to disallow shipping of smokeless tobacco into or out of the state. I am going to go crazy. I might have to enlist someone elsewhere for a little illicit reshipping.
  • devilock76, couple of weeks ago I reported about my friends first order from Notherner which was late. He sent 2 mails to which he received no replies. I then sent them a mail, telling them about my embarrassment because I introduced my friend to them. They promptly replied to me, asking me to confirm my friend's address. A second package was mailed to him which he received within 8 days. They also included some free tins although they were not at fault because the "lost" package turned up 3 weels later.
    I know this is an old thread but I have had issues with every of the four orders I have placed but they have always replyed eventually but its still only 6 days from first order so will keep you all informed because I'm worried that they are not reliable at getting there products to there customers
  • Never had any issues with Northerner back when I lived in Massachusetts. My only qualm is that I though the shipping was a little expensive when compared to Mr. Snuff. However, now that I live in Arizona I have the issue of that company not being able to ship to my current address.
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