@dwhyte Hi there. I would really like to apologize for this bad experience you had witnessed lately with Mr. Snuff. We would be definitely going ahead and investigating this matter on an urgent basis and would try to make your experience with Mr. Snuff smooth as before.
If you could please help me with your last order number (for which you were facing the problem), or your email id with which you have an account with Mr.Snuff, so I would be able to assist you in a better way.
Mr.Snuff's website is fully functional now and if you give us a try once again and try to purchase from us, I hope this time we won't disappoint you and you would have a great experience with Mr. Snuff yet again.
If you do face any trouble please reply me back here or shoot me an email at- email@example.com addressing me and the issue and I will be in action right away.
I hope you will give Mr.Snuff one more opportunity to be at your service as you have been a very loyal customer to us.
Mr.Snuff Customer Relation