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Amanda

Hello Everyone, I am pleased to inform you all that Mr. Snuff has restocked Makla Ifrikia and Toque products to their inventory. Happy ordering!! Regards, Amanda Mr.Snuff Customer Relation

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Amanda
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  • @dan11 Hi, Thanks for your inquiry. The offer is valid till May 31st. Amanda Customer Service Relation MrSnuff www.mrsnuff.com
  • Hi,  I would like to apologize for the inconvenience caused to you. I have forwarded your complains to the technical department and soon they will come up with a resolution to solve the issue and you will be informed on this thread. I would reques…
  • @ar47 It was a pleasure helping you :-) Amanda Customer Service Relation MrSnuff www.mrsnuff.com
    in Stok Comment by Amanda May 15
  • @ar47, Hi, Thanks for the inquiry and I would like to apologise for the delay in the response. I would like inform you that currently, we are not stocking any stok products as we are planning to move our warehouse and maybe after that we will able …
    in Stok Comment by Amanda May 15
  • Hi @ar47 & @amz1301, Thank you so much for bringing this to our attention. In this situation, I would like to inform you all that I have already contacted the customer service team and they will be getting back to you @amz1301 with a proper reso…
  • Hi, @LadySnuff I am sorry for this inconvenience. I am in contact with the rep. who is taking care of this issue for you and he will be getting back to you ASAP with a resolution. I would request you to please allow us sometime, within which we will…
  • @SvH & @Feernot Thanks for the confirmation! With Regards,AmandaCustomer Relations
  • Hey Guys, Thanks for this heads up and for explaining the issue in brief. I have escalated this issue to my tech team, hoping that they will give us a fix soon. Fingers crossed. xx With Regards, Amanda Customer Relations
  • @ar47 Thank you so much for your positive comment. I hope you get the same experience everytime you deal with Mr. Snuff. Regards,AmandaMr.Snuff Customer Relation
    in Mr. Snuff Comment by Amanda April 19
  • @Stoke_About_Toque Thanks for your reply. I will be looking forward to your new order with Mr. Snuff soon. Regards,AmandaMr.Snuff Customer Relation
  • @Stoke_About_Toque Hi there, Thanks for your inquiry. Mr. Snuff definitely intends to carry SWS Creme de Figue in the next month or so. We will get to know if they still make this snuff from the manufacturer directly when we place our order with the…
  • @SunnyDay Hi there,Thank you for the heads up. I just made an inquiry to the customer service team regarding the issue you have described and came to know that, you have been sent an email today with an offer, awaiting your approval. Once you reply …
  • @ar47 Hi there,  Thank you for your support & believe in us. As a team, we are trying our best to give all of our customers a positive experience with Mr. Snuff. I am also hoping that your order will reach in time at your doorsteps. Regards,Am…
    in Mr. Snuff Comment by Amanda April 6
  • @dwhyte Hi there,  Thanks for raising this question. I would like to inform you that due to security reason and our security protocols we have been instructed not use any personal picture or details of our own and for that reason only I have chosen …
    in Mr. Snuff Comment by Amanda April 6
  • @willynelson Hi Willy, This is Amanda again from Mr. Snuff. I would like to inform you that I have arranged a refund for you for 1 x Sir Walter Scott's Roslein Snuff 50g, 1 x Sir Walter Scott's Friar Ramon Pane Snuff 15g and 1 x Sir Walter Scott's F…
  • @50ft_trad Thank you so much for the comment! I hope to take the customer experience to the next level for Mr. Snuff :)
    in Mr. Snuff Comment by Amanda April 2
  • @SunnyDay I apologize for this convenience. I think it should go through as many other orders are going through. However, if you by any chance you want a confirmation of the same, please feel free to email the inquiry to custserv@mrsnuff.com and you…
  • @volunge Hi, thanks for your inquiry! Madras snuff is yet to reach the warehouse. We're trying to get the hold of it. Will keep you posted when it does. Regards,AmandaMr.Snuff Customer Relation
  • @SunnyDay Hi there, I am sorry to hear about your experience with snuffstore.co.uk website. We are constantly trying to improve our website for better customer experience. I am not sure why your order didn't went through, maybe a technical glitch, a…
  • @willynelson I am very sorry to hear about your experience with the SWS snuff. At that time, we were not placing any orders with SWS due to some internal issues. Hence, the stock that we had might have gone dry. However, with that being said, curren…
  • @AdoptNeed I am very pleased to know that your issue has been finally resolved. Happy snuffing! :) Regards,AmandaMr.Snuff Customer Relation
  • @Maxandtan Hi, thank you so much for your reply. Please feel free to let me know here or email me if you need assistance with any current orders and I will do my best to cater to your needs. Regards,AmandaMr.Snuff Customer Relation
  • @nicmizer Hi, Thanks for your statement. Yes, we as a team of Mr. Snuff are trying to get all of the things right, now that we've realized, what was there in the past can be improved! I hope to receive your kind support in this. Regards,AmandaMr.Sn…
    in Mr. Snuff Comment by Amanda March 29
  • @RS422 Hi, Thanks for your update! I assure you it will be dealt with 100% effort. Thank you so much for heads up though! Regards,AmandaMr.Snuff Customer Relation
    in Mr. Snuff Comment by Amanda March 29
  • @RS422 Hi there, Thanks so much for your reply and feedback. I would request you to kindly email this missing issue to our customer service desk with your order# and let the team fix this issue for you. Please email the issue at custserv@mrsnuff.com…
    in Mr. Snuff Comment by Amanda March 28
  • @Z_2K Hi Thanks for your inquiry. This is Amanda from Mr. Snuff customer relation. I would like to apologize for the confusion. The reason why you see Wilsons Rows of Sharrow and not Wilsons Rose of Sharrow is because the company Wilsons just decide…
    in Mr. Snuff Comment by Amanda March 28
  • @dwhyte Hi Thank you so much for your feedback and I really apologize for this bad experience you had with Mr. Snuff. I had made an investigation regarding the issue you described and got to know that the product in question (WoS Grand Cairo 450g tu…
    in Mr. Snuff Comment by Amanda March 28
  • @Marc1000 Hi thanks!! I will look forward to your order and we will make sure you have a smooth run with us. Take care! Regards,AmandaMr.Snuff Customer Relation
  • @volunge Hi, thanks for the head up! We have done exactly that. We do not process orders with any credit/debit card payment and instead, we ask for their scan copies of it, if they have it they should be able to scan it and email the same to us. How…
  • @Marc1000 Hi there, thank you so much for your inquiry. I would like to inform you that it is absolutely safe to order 450gm bulk Fribourg & Treyer from us, however, I just want to clarify you that we do not keep these bulk items in stock, and y…