@Dltwriter I will find out what is going wrong. Emails are ALWAYS responded to and typically within 24 hrs.
Either your email is going into junk folder for some reason or you are emailing the wrong email address.
Give me your order number and I'll g…
We are on good terms with Simon. In fact I went to visit him a couple of weeks ago while I was in the area. Really nice guy.
We already buy Viking and most pipe tobaccos directly from him. He gives us a little discount, which is decen…
Here's a wishlist if anybody can help out:
DRY SNUFF (pocket cans 1.15oz)
American Snuff Co:
AS Dental Scotch Mild 30g
AS Dental Scotch Sweet 30g
AS Honest Scotch 30g
AS Tube Rose Sweet 30g
AS WE Garrett's Peach 30g
AS WE Garrett's Sco…
@AgentSmith: this was a problem with automated update emails. The problem has (we believe) been rectified. It works for us at least. If anybody is still having issues please let me know.
@tobaccobob we removed the currency option because it was caus…
I am very much saddened to read this post. I have been chit chatting for over a decade with Joseph/Shaman. He will be sorely missed. Even his avatar not being here will leave a gap that can't be filled.
My sincere condolences Sarah, and thank you …
@Marc1000 I am very sorry to hear about your bad experience.
I am sure @Amanda will be on soon and sort this out. I will ensure she knows of this.
Regardless, rest assured you have now brought it to my attention and I will find out how the ball was …
We have just "found" about 30 250g tubs of Sparrow since shifting warehouse. It is not even on the website yet, but if any of you are interested I'll get it up there ASAP.
Sparrow used to be one of the most talked about snuffs on the forum because o…
McChrystal's Hopfenschnupf (or Keg I think it is now - can't get used to the crappy new names) was originally made for someone in Germany for OktoberFest. It lives on.
It is brilliant with stronger tasting beers: a good high IBU IPA or solid Porter.…
@ar47 thank you for your kind words. Always appreciated.
@StillLearning I appreciate it. Watch this space, btw. We have a bonded warehouse. What does that mean? It means we can ship in pipe tobacco free of UK taxes. This translates to significantly …
@LordJ let Amanda know your order details and we'll ship you another one.
Any issues like this, just ask me and I'll put it right. Customer service knows this but sometimes they forget.
Would you mind telling me how it was packed? …
@volunge thanks for the heads up.
JBR is now live
Schmalzer A we don't have. I believe it has been discontinued, but if anybody knows differently, let me know.
Bernard Charivari, is not available. Is it sold anywhere else? If so I'll hunt it down.
@Maxandtan: thank you for your messages too. Same principles apply.
I can see that the first order shipped on 9th, the second on the 11th , and the last order shipped on the 23rd.
It is possible that Canadian customs are having one of their occasion…
first of all allow me to apologize for the hassles you have experienced.
As some of you may know, I have not been properly at the helm for over 7 months unfortunately. This is due to the fact that most of my time has been spent setting up…
Try Odens and Siberia chew. Stick it in your top lip. You will not notice any difference. At least I can't and I have tried the chew versions and the snus versions side by side.