I'm here, my email is firstname.lastname@example.org please try again Daniel. However, I think I have found the problem. You placed an order at 3.58am our time and when we emailed yesterday to say the order had completed it was bounced back to us as spam. Unfortunately, this happens quite often as we send out so many completed emails.
If you check your firewalls you might be able to sort this. Rest assured your order is on its way.