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Snuffstore UK and its order statuses
Hi everyone,
Due to EU rules and restrictions of, e.g. buying tobacco online and, therefore, a VERY limited access to most of good snuffs in my country, and an absolute lack of 6 Photo snuffs since then, as well, I've decided to place an order on Snuffstore for the very first time.
I have a following problem - I ordered some snuffs on Monday, and paid for it by debit card on their website immediately. The money was drawn from my bank account shortly after, and I recieved an email with the details of my order, and... that's all.
In the order's history, there's only one, absolutely vague status - Needs Review. What does it mean? I have no option to review it, whatever that means, in any way, so I guess it's on their side to do it. I've sent a question to them regarding the problem through the message form on their website on Wednesday - no reply. I sent them an actual email earlier today, but they won't reply until Monday (if ever).
So my question is - has anyone had such a problem? Does anyone know what it means? It's really bothering me, it's been full week since placing the order, plus my 45 Pounds were taken, and none of these are cool when no progress is being made.
Due to EU rules and restrictions of, e.g. buying tobacco online and, therefore, a VERY limited access to most of good snuffs in my country, and an absolute lack of 6 Photo snuffs since then, as well, I've decided to place an order on Snuffstore for the very first time.
I have a following problem - I ordered some snuffs on Monday, and paid for it by debit card on their website immediately. The money was drawn from my bank account shortly after, and I recieved an email with the details of my order, and... that's all.
In the order's history, there's only one, absolutely vague status - Needs Review. What does it mean? I have no option to review it, whatever that means, in any way, so I guess it's on their side to do it. I've sent a question to them regarding the problem through the message form on their website on Wednesday - no reply. I sent them an actual email earlier today, but they won't reply until Monday (if ever).
So my question is - has anyone had such a problem? Does anyone know what it means? It's really bothering me, it's been full week since placing the order, plus my 45 Pounds were taken, and none of these are cool when no progress is being made.
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