›
Best Service - Great Selection - Always Low Prices
Finest Quality Indian Snuffs

FUBAR Filter Tabaq has arrived. Check it out!Toque Snuffs

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In with Google Sign In with OpenID
Sign In Register

Categories





Please consider helping to support the Snuffhouse forum.

New Snuvs: White and Rusty, Try them all!

Major Sale Over at Mr. Snuff. 20% Off Everything! 30% Total w Code TheReb2020 added!

MississippiRebMississippiReb Member
in General
Not to wear out my welcome, but I reckon y'all probably REALLY want/need to know about this!

Honestly, I was hesitant to make this post because I was afraid of backlash, but weighing it against the fact I'd just be an irresponsible ass if I didn't, I felt like I really oughta.

I just checked the site, and prices are lowered 20%, and my code actually STACKS! So, there ya go... MASSIVE sale at Mr. Snuff and my code stacks with it for a total of 30% off.

I'll be getting it while the gettin is good, that's for sure. Ive only been around for a little bit, but I've definitely never seen this before. Maybe I'm jumping the gun and gettin' excited over a common occurrence, IDK... Is this common? If it is, my apologies, y'all.

Hope that don't rub anyone the wrong way, and I DEFINITELY hope that comes in handy for all y'all. Definitely thought y'all'd want to know, considering the massive discount total.

Y'all Take Care,
Reb
«1

Comments

  • pantsBootspantsBoots Member
    PM
    I've had a package come up missing and Mr Snuff/Snuff Store won't even return my emails. I'll be shopping elsewhere.
  • MrSnuffMrSnuff Administrator
    PM
    @pantsBoots First of all allow me to apologize for the hassle you have experienced.

    Please give me your order number and I will have Emma follow up with you.

    All emails are answered within 24 hours typically (unless Emma gets swamped or it is a weekend) and we have a no quibble return/reship policy.

    Can you tell me what email you were using? It should be support @ mrsnuff . com. It could be that there is a legacy email address somewhere. In fact this came up as an issue this week and we are trying to track down old email addresses.

    Point is, no email goes unanswered if Emma receives it, I can guarantee you that. Secondly we will never leave you hanging if an order doesn't arrive, or it arrives damaged due to post office rugby matches or whatever.

    We genuinely strive to have the best possible customer service we can. Snuff takers are a unique and very trustworthy community and over the years I have realised that for the very occasional bad apple who is out to rip us off, there are thousands of perfectly genuine people with genuine problems with an order. These problems are typically not us (though it does happen occasionally of course), and usually it is either Customs or the Post Office. Regardless we take responsibility for them none the less. 

    We will get it sorted out for you, don't worry about that.

    Dave


  • pantsBootspantsBoots Member
    PM
    @MrSnuff order number was Sss3115 purchased through SnuffstoreUK. That is your business as well, correct?
  • MississippiRebMississippiReb Member
    PM
    Customs be holdin onto packages like Gollum be holding onto "the precious." Lol
  • JoeDwyerJoeDwyer Member
    PM
    Cheers @MississippiReb, that does sound like something everybody would want to know :) How long will that be available do you know?
  • MississippiRebMississippiReb Member
    edited February 21 PM
    I really got no idea, @JoeDwyer ... But I'm surprised it stacks, the prices are already lower than I've seen anywhere before the 10% off... I'm not gonna complain though! Imma take it, and run hog wild with it. Never seen 30% off happen.
  • vmank1qvmank1q Member
    PM
    Same problem with mr snuff over a year and half ago, package never turned up....emailed them several times and nothing. Never again. I'll stick with the trusted toque now. They've never let me down.
  • MississippiRebMississippiReb Member
    PM
    I haven't ever had any problems... Quite the opposite. Hard to believe nobody ever responded... Their customer service has always been the best, for me, and my packages have always arrived, and within three weeks.
  • MrSnuffMrSnuff Administrator
    PM
    @vmank1q

    I am truly sorry you had a bad experience with MrSnuff.

    Let me know what went wrong, and I will be sure to put it right, even if it was a long time ago. Emma leaves no email unanswered, but during various transitions we have had constant nagging issues with legacy email addresses.

    The only good one right now (and it goes straight to Emma) is support @ mrsnuff.com.

    Feel free to drop me a message here though and whatever it was, we will put it right.

    All the best,

    David

  • vmank1qvmank1q Member
    PM
    I emailed twice, nothing back.
  • MississippiRebMississippiReb Member
    PM
    There have been website changes over the years for sure. I think I ran into an old email once myself, actually, and wound up going to be Facebook page which solved that situation.

    Have ya tried messaging on FB?
  • vmank1qvmank1q Member
    PM
    No I mean I emailed him twice since he posted on this thread lol.


  • SHbickelSHbickel Member
    PM
    @vmank1q I don't mean to be patronizing, but did you remove the spaces from the email?  Dave wrote support @ mrsnuff.com but if you copy that directly it will bounce back due to the spaces.
  • vmank1qvmank1q Member
    PM
    Yeah I removed the spaces.. I don't know what's up with it.
  • MississippiRebMississippiReb Member
    PM
    The site just finished a major revamp, so maybe that's it? I'd go the FB route. Always worked better for me.
  • MrSnuffMrSnuff Administrator
    PM
    @vmank1q can you pm me your email address? I will see what is going on.
  • MrSnuffMrSnuff Administrator
    PM
    @vmank1q if you are Darren then Emma is on it. She is trying to find your order but since it was from a year and a half ago she is having difficulty locating it. She is waiting to hear back from tech who are digging into old records. We have changed platforms and servers in the meantime so it is not a quick task.

    If you can remember what it was you ordered and did not receive we will resend or refund - unless of course you did a chargeback in which case she'll send you some sort of giftcard or other recompense for the hassle.

    Thanks,
    Dave

  • pantsBootspantsBoots Member
    PM
    Received a reply from Emma and we worked it out. Best of luck figuring out the legacy email issue.
  • vmank1qvmank1q Member
    PM
    @mrsnuff Emma wants an order number but I have no idea what it is.
  • vmank1qvmank1q Member
    PM
    @mrsnuff I have emailed Emma and messaged you on here.
  • vmank1qvmank1q Member
    PM
    @MrSnuff Did you find my order?
  • MrSnuffMrSnuff Administrator
    edited March 11 PM
    @vmank1q it looks like Emma has been in communication from you and was waiting for your response.

    The last email correspondence was from Emma back to you on 25th Feb:

    I have been struggling to find your order. Please could you provide me with an
    order number so I can look into this and investigate what happened here.

     

    Sorry
    for this inconvenience.

    Kind
    regards,

    Emma


    If you are able to check back through your emails that would be great. Our problem is we have completely changed hosts/email servers and website platform since you placed your order a year and a half ago. So if you can help out that would be great. Then we will know how much to refund you.

    Failing that we'll give you a credit on the website.

    I hope that helps,

    Dave



  • vmank1qvmank1q Member
    PM
    I had that email on the 25th and I wrote back that I don't have the order number. Okay what am I looking for in my emails? Thanks and sorry to be a bother. 
  • vmank1qvmank1q Member
    PM
    Oh you meant the email from Emma? I already replied to that one.
  • vmank1qvmank1q Member
    PM
    @mrsnuff I would just like a refund on part of the order that I remember ordering. I have emailed Emma the same thing. Thank you.
  • vmank1qvmank1q Member
    PM
    @mrsnuff Emma gave me a $80 dollar voucher on the site because she couldn't give me a refund of which I'm grateful. But for me to use that voucher then I have to pay $44 bucks in shipping. Surely that isn't correct. Also I'm not able to use the voucher towards the shipping. I've already paid the shipping before but it wasn't that much. 
  • vmank1qvmank1q Member
    PM
    I'm not trying to be awkward, I appreciate the help and the voucher.
  • MrSnuffMrSnuff Administrator
    PM
    @vmank1q 

    Thanks for the followup. Did you email Emma? If not please mention this to her. 

    I will talk to her also about setting up a shipping code for you. $44 sounds steep it has to be said,. You must have ordered some heavy snuff :). I know that it is a flow through charge. We charge what the post office charges us. Shipping as you know went up massively under Trump when he pulled out of the international postal convention.





  • vmank1qvmank1q Member
    PM
    @mrsnuff Yeah 44 seemed a bit much lol.. I emailed Emma, thank you.
  • vmank1qvmank1q Member
    edited March 26 PM
    @mrsnuff Sorry to keep bothering you. The shipping is still at $44. Could I just get a refund instead? It would would be a lot less hassle. Kind of defeats the purpose if I still have to pay the shipping which I have already paid once before so I'm still out overall. But it wasn't that much before I'm sure of it to be fair to you.
Sign In or Register to comment.