I am truly sorry you had a bad experience with MrSnuff.
Let me know what went wrong, and I will be sure to put it right, even if it was a long time ago. Emma leaves no email unanswered, but during various transitions we have had constant nagging issues with legacy email addresses.
The only good one right now (and it goes straight to Emma) is email@example.com.
Feel free to drop me a message though and whatever it was, we will put it right.
All the best,